When Dr. Kathy Cain saw an unfair insurance policy was reducing payment for her services in her home state of Kansas, she did not take it lying down. Instead, with the help of her physician networks, Cain was able to change the policy over years after a long search for her voice to be heard. This article provides a quick primer on medical coding and its potential manipulation, as well as a brief background of one of the major market leaders in the healthcare insurance industry and how one woman took them on—and won.

Increased access to pediatric care for rural poor populations could alter the course of children’s lives, and widespread access could change a community’s future. Three distinct regions of the U.S. provide lenses through which to examine questions of access, utilization, and solutions for the future.

Ensure your patient experience is positive by following front desk best practice. Managing phone interruptions, practicing great customer service, and collecting payments promptly will keep your patients happy and your revenue cycle healthy.