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12

Kids Plus Pediatrics: Using Innovative Thinking to Engage Patients, Support Community, and Grow a Dynamic Business

At Kids Plus Pediatrics, dreaming big is the name of the game. Their out-of-the-box thinking keeps them at the cutting edge of the business of pediatrics, all while building commuinity and fostering patient engagement.

13

Front Desk Best Practices to Please Patients

Ensure your patient experience is positive by following front desk best practice. Managing phone interruptions, practicing great customer service, and collecting payments promptly will keep your patients happy and your revenue cycle healthy.

15

The Solution is Not in Your Office

Chip Hart explains why the best way to discover what your practice is doing well — and where it needs improvement — is to get out of your office.